Frequently Asked Questions

Complete our online application form, it takes about 2 minutes and all you need is your driver’s license. Once you’ve completed the application, you’ll pick a car, your delivery date, and we’ll deliver the car to you!

Everything besides the fuel (electricity) is taken care of, including insurance, routine maintenance, and a concierge team that’s available 24/7. We also provide you with a home charger, and you can learn more about our Faster Charger for qualifying members at ev.trymotor.com/fast-charger.

Motor insures all approved drivers with our fleet policy. Details can be provided upon request. All insurance documents are available digitally and will be in the glovebox of the car.

For as long as you want! Your subscription is automatically renewed monthly until you decide you would like to end the subscription.

You can request to change your subscription plan at any point by contacting us through your concierge or by just giving us a call. Change request billing will be prorated based on the remaining days left in your subscription month.

Complete our online application form, it takes about 2 minutes and all you need is your driver’s license. Once you’ve completed the application, you’ll pick a car, your delivery date, and we’ll deliver the car to you!

Today, Motor subscriptions are available in the following regions:

• Indianapolis, IN and the surrounding area.
• Green Mountain Power territory, VT

If you’re outside of our service area, sign up for news and updates and we will let you know when we arrive in your city.

Anyone 25 years or older, with a valid US driver’s license and good driving record.

The activation fee of $400 is a one-time fee required for all new Motor subscription memberships. This includes new memberships if you have canceled and are signing up again. The fee is non-refundable and will be charged when your car is delivered. Each plan also has a monthly fee – learn more about our plans here.

Once you’ve scheduled a delivery date, our team will bring the car to your specified location within our service area. We are able to offer white glove contactless delivery on request, and sanitize each car before handing you the keys to keep everyone safe.

Generally, it takes 48 hours for our review and decision

• Your Motor Vehicle Record (MVR) 
• A consumer credit worthiness report, also known as a soft credit pull  
• Your identity  

A consumer credit worthiness report sometimes known as a soft credit check or soft pull, happens when you or someone you authorize (like Motor) checks your consumer financial report. Soft inquiries don’t impact your credit scores because they do not go through the traditional credit bureaus.

Loopit provides our Motor Vehicle Records (MVR) from 49 states, the District of Columbia, and Puerto Rico. The state of Pennsylvania restricts access to motor vehicle reports (MVRs) for drivers in their state. To obtain access to MVRs for PA drivers, there is an additional process involved for authorization, which can take up to 6 weeks to complete. 

LexisNexis provides our consumer credit worthiness report and can access reports in all 50 states, the District of Columbia, and Puerto Rico. LexisNexis also provides Motor with accurate assessments of your identity by cross-referencing a photo of your ID, and a selfie along with verifying previous addresses and matching your phone number to consumer public records.

We are fast but not that fast. We want to get you in a Motor car, and on your way, at the same time, we need to run through our approval process. Our current approval process takes up to two business days. 

The packages and trim will be dependent on the electric car you select, but every car comes with a slew of features and at least 200 miles of range. You are always welcome to call our team at +1(833) 668-6738, so that we can help you find the right car for you!

We do allow pets in the cars, but members are responsible for any damages caused by their furry friends.

Our full-service subscription was created so you don’t have to worry about maintenance issues while in our service territories. If you travel outside our service areas, please be advised there may be longer than normal wait times as our team provides support and potential costs may incur. If something unforeseen occurs, simply reach out to our team at (833) 668-6738  and we will take care of the rest. Please reference our terms and conditions for more information.

Our top priority is always to ensure the safety of our drivers – If you have been involved in an accident please move your car to a safe place, exchange information with the other parties and notify the police. Once the situation is stable and we ensure everyone is safe, our team will collect all relevant information regarding the accident, collect any applicable deductible, and rescreen your membership to determine continued eligibility for our services. If for any reason you do not continue to meet our eligibility criteria, your membership may be terminated. 

You can request a digital version of your insurance card. Hard copies of the insurance card can also be found in the glovebox.

A valid credit card is required to schedule a delivery. Your first payment will be charged on the day your car is delivered to you. Subsequent payments will be charged on a monthly basis, in advance of the next month. All multi-month subscriptions are billed at the beginning of each month.

Motor offers a monthly subscription service. Pay for the first 30 days and give it a try. Your subscription will renew automatically on a monthly basis after the first 30-day period. If you ever want to cancel, just let us know at (833) 668-6738 or support@trymotor.com and we will end your subscription after your current month has expired.

All Motor plans come with 1500 miles per month. There is a $0.25/mile overage charge after that threshold.

Yes, eligible drivers may be registered as Secondary Drivers and added to the member’s account. This can be accomplished by contacting us at (833) 668-6738, support@trymotor.com, or through your digital concierge.

Yes, we expect our members to take care of Motor subscription cars as if they owned them. Please drive responsibly, keep your car clean, and let us know about any minor dings or issues.

Our fleet has a selection of high performance electric cars. All of our cars have over 200 miles of range.

Drivers of electric cars never need to go to a gas station again! Most drivers fuel their vehicles by charging at work or at home, similar to their cell phones at night. Public charging stations are also available for longer trips or for getting a little extra juice while running errands. Charging ports vary across car manufacturers, similar to the difference in charging an Apple phone compared to an Android one. In order to use a charger, you’ll need to make sure your car’s charging port is compatible (if you ever have questions, just call us). One of the easiest ways to locate chargers is through www.plugshare.com. You also can download the app on iOS and Android.

Members are responsible for the cost of charging their vehicle.

At home, there are two options for charging your car. Most electric cars come equipped with a Basic charger, also called a portable Level 1 charger. This Basic charger plugs into a 120-volt outlet (the normal one in your house) to provide electricity to your vehicle. For faster fueling, you can opt for Faster, or Level 2 charger. To get these faster charging speeds, you’ll need a charger that connects to a 240-volt outlet. Motor can provide this charger and install it — just let us know if you’re interested in learning more! We currently provide a Faster Charger install free (up to $1,000) to our 3-month subscription members who opt-in.

If you are interested in getting a faster charger installed in your home, we can help! If you subscribe to Motor for 3 or more months, we will provide a faster charger (Level 2) and coordinate installation of the charger. You might be able to benefit from special incentives or benefits in your area.

We recommend using the Plugshare app on iOS and Android to locate these chargers. Plugshare compiles all the public chargers into one map and allows you to filter based on your desired parameters. For example, you can narrow the visibility to chargers that are compatible with your vehicle, or to only those with the fastest charging speeds.

Depending on the provider, you will either need a credit card or the provider’s app. We’ve provided links here to download apps for companies who offer public chargers:

• Greenlots
• EVgo
• Electrify America
• Chargepoint

Refer a friend to join Motor and you both get $200 towards your Motor subscription. Please reach out to us at (833) 668-6738 to learn more.

These times are unprecedented, so we have carefully planned out protocol to ensure the safety of you and our employees. We’ve reimagined your car from delivery to drive – implementing a contactless delivery experience.

We have broken down safety for you and our employees into three main focus areas.

1. People

We take the safety and wellbeing of our team and members very seriously. Our team keeps safety at the forefront of our member interactions. From properly worn masks and 6’+ distance at all times to alcohol wipes, UV lights, and foggers – we ensure all precautions are taken for your safety and ours.

2. Cleaning

We follow strict cleaning protocol including, but not limited to, disinfecting all surfaces and operating a disinfectant fogger inside our vehicles prior to delivery. Our team follows a strict checklist developed through CDC, state, and local guidance.

3. Delivery & Transport

Our team members wear masks and maintain a 6’ distance throughout the delivery. Upon arrival, we perform one final safety check of the vehicle, wipe down hard surfaces, leave the key in the passenger seat, and text our members that we are ready to give them their step-by-step vehicle introduction at a safe distance. Safe transportation of our vehicles is all about minimizing risk to our members and team.